My software is crashing. Do you have any troubleshooting tips?

Firstly, please check your system meets the minimum requirements provided in these articles -

HitFilm: What are the required system specifications?

Imerge: What are the required system specifications for Imerge?

If your machine meets or exceeds these requirements, please check your GPU drivers are up to date and complete any pending OS updates if you have them. 

If you're still experiencing the issue after these steps, please report the issue to Support. Please provide the details below within your message. 

  1. OS (operating system) you are using.
  2. Screenshot or recording of the issue.
  3. Machine hardware specs. To get these, please follow the instructions in this article: How do I find my computers hardware specs?

Once we receive your message, our team will begin investigating.

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